Terms and conditions
VAT : BE 0527969020 with headquarters in 1981 Hofstade, Tervuursesteenweg nr. 63, provides a transport service in vehicles with a private driver, operating exclusively on immediate reservation or reservation in advance, available for individuals and professionals 24/7.
The following General Terms and Conditions constitute a contract by which the company offers and provides services applicable for orders placed by the client either by telephone, via internet on the www.personalchauffeur.be website or the website of one of our partners.
By using this service, the customer acknowledges and accepts all of the present General Terms and Conditions.
- PURPOSE OF THE SERVICE
The company provides a private driver service, car rental with a driver, compensated transport of passengers, transfers and shuttles to and from airports and stations, services made available in Brussels, Belgium, Europe.
- ORDERING A VEHICLE
All of the offered vehicles belong to the luxury, grand luxury or minivan range. For the time being, the company is unfortunately unable to provide special vehicles that are suitable for persons with reduced mobility.
The service is open every day, 24/7, is only accessible after direct reservation or reservation in advance, via our internet websites or our partner’s websites.
2.1 Direct reservation
The client reports all of the peculiarities of the course, and especially the starting point, any intermediate stops, the final point of arrival, and the name and surname of the passenger that will be present during the trip.
Upon receipt of the order, the company searches for available vehicles in the requested sector. If a vehicle is available, the company will send the client an estimated time of arrival of the vehicle at the requested starting point, as well as the cost of the ordered trip.
Once the order is validated, an order number is assigned to the client. This number must be preserved and communicated to the company in case of changes to or annulment of the reservation.
2.2 Reservation in advance
The client can place a reservation for the company’s vehicle before the date and hour of departure of the desired route. The delay may be up to 1 month before the scheduled departure time up to at least 1 hour beforehand.
The client indicates the date, time and place of departure, possible intermediate stops, the final point of arrival, other possible peculiarities of the trip (programmed waiting time, extra information on the place of rendezvous, etc) as well as the names and surnames of the passengers.
Depending on the amount of reservations already registered at the chosen date and time, the company reserves the right to decline the order in advance.
The company registers the order and takes into account the search for a vehicle, without proceeding to a direct reservation of the vehicle at the time of the order. The search of a vehicle is performed in the hour prior to the scheduled departure time, depending on the starting point and on traffic conditions.
2.3 Reservation when departing from an airport
When placing the order, the client must specify the airport, the date of the trip and the flight number.
The estimated time of landing as well as the arrival terminal, that may vary due to flight conditions or due to airport administration, can be informed but are not contractual.
The responsibility of the company cannot be held liable in case of incorrect information provided by the client (incomplete flight number, wrong date), neither in case of incorrect information relating to the reference flight for the journey sent out by the information service of the concerned airport.
2.4 Reservation by telephone
The telephone ordering service is available 24/7 and can be reached by calling our phone number +32 (0) 487 11 13 50 / +32 (0) 487 37 70 76.
The order can be paid by a bank card during the phone call, or by all other means of payment established by the company.
2.5 Online reservation (internet website, mobile internet)
The client can make an online order, via the www.personalchauffeur.be internet website.
No additional fee is charged by the company on top of the price of the journey, apart from any possible additional costs due to the waiting time caused by the passenger to the chauffeur at the point of departure.
2.6 Reservation changes or cancellation
The client can change or cancel his reservation made by telephone, on the internet via the website or by mobile internet provided by the company to allow use of the service.
Any cancellation of the order by the client within 24 hours prior to the start of the service or in case of absence of the client during the start of the service, except in case of force majeure, will lead to a loss of all paid amounts.
A cancellation done by the client in case of force majeure (hospitalization, accident, death, etc…) will lead to a loss of 30% of all paid amounts as a fixed indemnity.
In the event that the company could not make available the vehicle planned by contract, the paid amounts will fully be reimbursed to the beneficiary, without liability or any compensation for any possible suffered damage.
In case of force majeure or in case of an external event beyond our control, occurred during the course of the service, the company cannot be held responsible in case of the non-execution of the service or in case of a delay in the service. Is considered as such, all unforeseeable and irresistible external events (traffic jams, riots, all kinds of strikes, storms, accidents, detours, weather condition, diverse events etc…) as assessed by the Belgian law.
Payment for services offered by the company, as well as the payment of the reservation are made by a bank card through a secured electronic system developed by the company PAYLEVEN ET , that enables secure transactions according to the standards of banking security, with the help of an encrypting system. This secured system ensures that bank details (debit or credit card number, expiration date…) provided by the customer will not be intercepted by a third party.
In communicating his bank details, the client accepts in advance and unconditionally that the company may proceed to the secured transaction. The client thus authorizes his bank in advance to debit his account with the view of all records and statements transmitted by the company.
The passenger receives a confirmation text upon arrival of the vehicle at the point of departure. In case of a direct reservation, the passenger has to present himself to the driver at the time of the arrival of the vehicle, or at the agreed time and place in case of a reservation in advance.
In case of absence of the passenger, the waiting time of the driver will not be charged for the first 15 minutes following the arrival of the vehicle at the starting point. Beyond 15 minutes of waiting, the waiting time will be charged at a rate of 0,15€ excl. VAT per minute, calculated from the first minute of waiting.
5 OBLIGATIONS AND REPONSIBILITY
The service offered by the company consists of a service of provision of an available vehicle matching the customer’s order. The company is thus simply held by an obligation of means and implements all of its best efforts to find an available vehicle for the customer at the earliest.
The company is guaranteed by a creditworthy insurance company that covers the risks that are associated with its activities in accordance with the law.
Passengers are considered as third parties in relation to the driver, and are covered for all of their physical, material and immaterial damages that may occur subsequently a traffic accident and thus in an unlimited manner for all physical injuries that have occurred from the time of boarding to the time of egression from the vehicle, with the exception of damages or injuries caused by their own doing.
5.2 Service availability
The company makes every effort to make its online reservation service available almost permanently. However, the company may have to discontinue these services for reasons related to constraints of operation or maintenance.
The company cannot guaranty the constant availability of the service, including the internet portal or the text service. The company can especially not be held responsible in case of unavailability of the mobile telephone network, of the internet, or the malfunctioning of the client’s or passenger’s mobile device.
The company cannot be held responsible for such material malfunctions or for unavailability, unless these result from gross negligence or from willful misconduct caused by the company.
Furthermore, the access to the service depends on the client’s adequate and appropriate IT resources allowing access to the service, including an internet connection, a suitable web browser and a compatible smartphone. Tips to optimize access to the service can be provided by the company upon a simple request of the customer.
5.3 Availability of the vehicle and transportation
The responsibility of the company cannot be held liable in case of the unavailability of a vehicle.
The responsibility of the company cannot be held liable in case of force majeure (an external unforeseeable and irresistible event) especially in the following cases: failure or malfunction of the telecommunication networks (internet, telephony…) preventing the availability of the telephone or online booking service, unusual traffic disturbances (due to demonstrations, bad weather conditions, traffic accidents…)
The responsibilities of the company and the driver cannot be incurred if the passenger imperatively must be accompanied by another person and that the latter is absent, if the vehicle cannot correctly be stationed on the public road in accordance with the traffic laws and in proximity of the starting point of the journey in order to pick up the passenger, or for whatever other reason beyond the chauffeur’s control prohibiting to take care of the passenger.
The execution of the transportation service, from the time of getting in to the time of stepping out of the car, is placed under the sole responsibility of the driver of the vehicle and of the passenger.
Any special request for assistance to the driver by the passenger, which would exceed the sole passenger transport service, falls within the full responsibility of the passenger in case of accidents or any damage caused during this assistance.
5.4 Travel time
The estimated traveling time communicated by the company to the client during the reservation is passed on for informational purposes only. These travel times are calculated from standard time estimates, are not binding and do not in any way engage the responsibility of the company.
If a journey is of a special importance to the client or passenger, and or if he is subjected to time constraints, it is up to the client to foresee an extra precautionary margin sufficient to overcome any possible difficulties due to circulation or other incidents.
The company particularly recommends the client to provide an additional margin of precaution of 30 minutes for rides to a station and of 45 minutes for rides to an airport, under normal traffic conditions, and will not be held responsible for any consequences due to certain traffic conditions.
5.5 Customer responsibility
In case of the deterioration of equipment or the vehicle caused by the client, the company will charge him with the repair of the vehicle or of the equipment.
All passengers, adults and children, are required to fasten their seatbelts. A fine will be incurred by those at fault during an inspection by the police.
For safety reasons, it is forbidden to smoke or to transport flammable, explosive, corrosive and/or toxic substances. Failure to comply with this stipulation engages the responsibility of the client and the passenger. The company then reserves the right to a possible appeal.
All luggage must be placed in the trunk of the vehicle. Luggage remains under the client’s full responsibility. No luggage can be entrusted to the chauffeur. The driver can refuse any piece of luggage whose weight or dimensions are excessive and those that he considers detrimental to the safety of the journey.
5.6 Restriction of access to the service
The company may restrict the access to the service to all clients, without prior notice, and particularly but not limited to the following cases :
– the failure to comply with his obligations by the customer
– inappropriate behavior in the vehicle by the client or his companions
– the lack of payment by the customer of amounts due to Personal Chauffeur for completed journeys or cancelled journeys after the arrival of the car
– cancellation of a booking by the client after the allocation of a car, after a 3rd occurrence in a period of 1 month
5.7 Linking to services abroad
The company offers a matchmaking service with all transport partnerships abroad. The company then simply acts as an intermediary and cannot be held responsible for any damage or injuries, as the order of vehicles are carried out by and under the responsibility of the transport company abroad.
6 DATA AND PERSONAL INFORMATION
6.1 Personal data
Information collected by the company in the context of the service are subjected to a data processing intended for the implementation of that service, especially customer identification data as well as information concerning ordered and performed transport services. This information is necessary for the company in order to process orders. It is also recorded in the company’s customer records.
In order to optimize the efficiency of the order management, the company additionally reserves the option to record and preserve all information relating to calls received by their call center.
The company is committed to ensure the confidentiality of personal data provided by the customer.
The client is informed that the company can use personal data that concerns the client in order to send him commercial offers that may be of interest.
The customer agrees upon registration of his email address to receive all newsletters sent out by the company. If he no longer wishes to receive these newsletters, he can unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter.
The company may have to set up a « cookie » type software tool, allowing to identify the visitor during the course of his internet session. This cookie will remain active as long as the visitor has not left the session.
The client is informed of the existence of this temporary cookie and is told that he may object to its installation, by configuring his web browser adequately.
7. INTELECTUAL PROPERTY
The company and its partners are the exclusive owners of all intellectual property rights concerning the structure and content of the www.personalchauffeur.be website as well as all associated software applications (graphics, images, texts, logos, databases, programs, software) and this in the entire world.
The brands and logos present on the www.personalchauffeur.be website as well as the software applications are the exclusive property of the company with the exception of all of the company’s partner’s brands and logos.
Any total or partial redistribution, reproduction or commercialization of the content in any manner is strictly prohibited.
The company reserves the right to modify these General Terms and Conditions, without prior notice.
9. APPLICABLE LAW – JURIDICTION
The present General Terms and Conditions are subject to the Belgian laws and regulations.
Difficulties with the interpretation or execution of these General Terms and Conditions, difficulties in the execution and implementation of one of the online ordered services, litigation between professionals and in the absence of a mutual agreement, will be submitted to the exclusive jurisdiction of the competent courts of Antwerp.